At HRHK Fortunes International Pvt Ltd, we strive to ensure customer satisfaction with our online courses. However, if for any reason you are not satisfied with your purchase, we offer the following refund policy.
1. Eligibility for Refunds
- Full Refund: You may request a full refund within 5 days of purchasing any course, provided that you have not accessed more than [5%] of the course content.
- Partial Refund: If you have accessed more than 10% of the course but are still within [5] days of purchase, you may be eligible for a partial refund, based on the portion of the course you have completed.
- No Refund: Refunds will not be issued if the request is made after 5 days from the purchase date or if you have completed more than 5% of the course content.
2. Refund Request Process
To request a refund, please follow these steps:
- Email us at info@fortunemakers.tech with your order details and reason for requesting a refund.
- Our support team will review your request and respond within 1 business days.
- If approved, the refund will be processed within 2 days using the original payment method.
3. Non-Refundable Items
- Any course that has been accessed in its entirety or where a certificate of completion has been issued is not eligible for a refund.
- Courses purchased during promotions or special offers may have separate refund conditions, which will be outlined during the time of the offer.
4. Course Cancellation
In the unlikely event that HRHK Fortunes International Pvt Ltd cancels a course, a full refund will be provided to all enrolled participants.
5. Changes to This Policy
We reserve the right to modify this refund policy at any time. Any changes will be communicated to users through the website or other appropriate means.
